Help & support
Questions, a problem, or feedback? Write to us and a person will answer by email.
Email us
Help us help you faster
- The email you signed up with.
- What you were doing and what you expected.
- A screenshot, and the project name if it is about one project.
- For a failed image: roughly when it happened. Failed images are refunded to your credits automatically.
Quick answers
Where are my projects and chats?
On your dashboard. Each project keeps its chat, notes and files, and opens back in the studio.
How do credits work?
Each image uses credits (medium quality 1, high quality 2). See your balance and history under Account → Usage & credits. A failed image is refunded.
How do I upgrade or change my plan?
Open Account → Plan & billing. Paid plans are not open yet; press Notify me and we will email you when they are.
How do I download or delete my data?
In Account → Settings you can download everything as one file, or delete your account. If a paid plan ends, saved work is kept for 30 days and then deleted.
I did not get my verification code
Check spam, then use "Send a new code" on the sign-in page (one per minute). Make sure the address has no typo.