Cancellation & refunds

Last updated: 27 October 2026

Poster Grammar sells digital credits used to create designs and images. This page explains how cancellation and refunds work. Payments in India are processed by Razorpay.

What you buy

• Plans (Creator, Pro, Studio): one payment gives one month of the plan and its credits. Plans do not renew automatically, so you are never charged again without paying yourself.
• Extra credits: a one-off top-up added to your balance straight away.

Cancellation

Because plans do not renew automatically, there is nothing to cancel: if you do not buy again, your plan simply ends after its month. You keep the plan and its credits until then. You can see this under Plan & billing in your account.

Refunds

• Failed generations are refunded to your credit balance automatically.
• Unused purchases: if you have not used any of the credits from a purchase, you can ask for a full refund within 7 days of payment.
• Charged but no credits: if you were charged and the credits did not arrive, or you were charged twice, we refund the payment in full.
• Credits that have already been used, and purchases older than 7 days, are not refundable, except where the law requires it.

How to ask

Email info.postergrammar@gmail.com from your account email with the payment date and amount (or the Razorpay payment ID from your receipt). We reply within 2 working days.

When the money arrives

Approved refunds go back to the original payment method (card, UPI, net banking or wallet) within 5–7 working days, depending on your bank.