Help & support
Questions, a problem, or feedback? Write to us and a person will answer by email.
Help us help you faster
- The email you signed up with.
- What you were doing and what you expected.
- A screenshot, and the project name if it is about one project.
- For a failed image: roughly when it happened. Failed images are refunded to your credits automatically.
Quick answers
Where are my projects and chats?
On your dashboard. Each project shows an overview of what you made and its files (generated images, your logo and product photos), and opens back in the studio with its chat.
How do credits work?
Each image uses credits (medium quality 1, high quality 2). See your balance and history under Account → Usage & credits. A failed image is refunded.
How do I upgrade or change my plan?
Open Account → Plan & billing. Paid plans are not open yet; press Notify me and we will email you when they are.
How do I download or delete my data?
In Account → Settings you can download everything as one file, or delete your account. Work is kept for 6 months after you last changed it, then deleted, so download anything you want to keep.
I did not get my verification code
Check spam, then use "Send a new code" on the sign-in page (one per minute). Make sure the address has no typo.